Verizon confirms outage is resolved, offers credit to impacted customers

(WNKY) – Verizon has confirmed an outage that occurred Wednesday has been resolved.

In a social media post to X late Thursday night, Verizon News confirmed the update, stating that any customers still experiencing an issue should try restarting their devices to reconnect to the network.

For customers affected by the outage, Verizon News says it will provide account credits.

Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message…

— Verizon News (@VerizonNews) January 15, 2026

“To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app,” stated the company on Thursday.

Verizon News says affected customers will receive a text message when the credit is available. On average, the company says this covers “multiple days of service.”

The company says business customers will be contacted directly about credits.

“This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us,” Verizon News stated.

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