Bowling Green police introduce automated call system for non-emergency line

BOWLING GREEN, Ky. – The Bowling Green Police Department is sharing an update regarding its non-emergency line.

On a recent episode of the city’s podcast, TalkBG, the department stated an automated call system is being introduced for its non-emergency line.

Police say despite this, every 911 call will always be answered by a live call taker.

However, non-emergency calls, such as a lost wallet, will be handled by an automated system, the department says.

Police say this is due to dispatchers answering thousands of calls daily, with non-emergency calls often coming in at the same time at life-threatening situations.

This can lead to longer wait times.

Police say this new system will free up dispatchers to immediately focus on critical situations.

To listen to the full episode, you can find the podcast on Spotify, Apple Podcasts, and the city’s Vimeo and YouTube channels.