Southern Kentucky 2-1-1 Contact Center celebrates two year anniversary

Southern Kentucky 2-1-1 is celebrating their 2nd year of helping thousands of residents throughout Southern Kentucky.

The Southern Kentucky 2-1-1 Contact Center has been answering calls for the past two years.

2-1-1 is a number people can call if they need help with any health or human services.

“We conducted a lot of research around the ten-county area and we heard consistently from people that knowing where to go for help, who to go for help was really a challenge.” says, Debbie Hills, the President & C.E.O of Southern Kentucky United Way.

The simple, three-digit number is a lifeline for those in need, offering a data base full of resources for people who need assistance with food, housing, utilities, child care, transportation and more.

“A lot of the calls we get are focused on utilities and rent assistance. We have seen an increase for needs in housing. Rent for some of our aging populations has gone up drastically, so that’s a significant portion of our calls” says, Chris Dressler, the 2-1-1 Contact Center Director.

2-1-1 serves over ten counties in Southern Kentucky, but they are working to expand their list of resources for the future.

“We may not have an agency in that particular county, but what we do is collect demographic information, that is never shared, but we use that to document needs in certain communities.” adds Dressler.

Over the past two years 2-1-1 has seen a 20 percent increase in calls from those in need throughout Southern Kentucky.

Around 500 calls come in each month.  

They urge anyone needing assistance to give them a call.

“Pick up the phone and call 2-1-1” adds Dressler.

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